The safe and simple way to
get local help when you need it

In order to finalize your booking you will be requested to pay an initial booking fee of 6.95 euros, that will cover the first 15 minutes of service, on next step.

Questions? Contact us at or tel. 1-888-600-7565 or +39 328 281 0022

Our Clients Say

Arriving and leaving the city would have been much harder without Prontopia. Our Local told us about unsafe places in the city and how to avoid scams.
Tracy G.
We got help getting from the train station to our tour meeting point for as little as 15 euro
Rajeev V.
Me and my family was relieved to have a Local meet us at the airport at 6am and help us get to our hotel for only 35 euro.
Jeff G.

Frequently asked questions

Prontopia Locals are ready to help you with on-demand logistical help in Venice, Rome, Florence, Naples and Barcelona. 

The current cost of the Prontopia Local service is 0.33 euro/minute* with a minimum fare of 5.00 euro plus a 1.95 booking fee. All payments are processed securely by Stripe using the credit card you provided when you registered for your Prontopia account.

* Pricing current as of this date. Please refer to the pricing tab in the Prontopia app for current costs.

We conduct an in-depth vetting process. To register on the Prontopia platform, Locals must complete a multi-stage selection process and pass an official background check, ensuring that the Locals are people who know the city well and have demonstrated they are helpful and trustworthy.

The Prontopia Locals service is not a guided tour*. If clients request a guided tour, the Locals are advised to recommend that they book a professional licensed tour guide. If you are looking for a professional licensed tour guide in Venice, please write to us at and we will send you a list of our recommended local tour guides.

* A guided tour is legally defined as a tour of specific museums, monuments and designated public cultural or historical sites. This type of tour is only permitted in Italy by official licensed tour guides. For additional information, please see our tips for how to travel responsibly.

Prontopia conveniently provides the option to  pre-schedule your connection with a Local, at least 60 minutes in advance. We do our best to ensure Locals are available as needed. We encourage you to send us details of when and where you would like to use Prontopia to so we can better serve you.

Please email us any time at or call 888-600-7565 (global) +39 328 281 0022 (within Italy).

Questions? Contact us at or tel. 1-888-600-7565 or +39 328 281 0022